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Q What if it is found during the installation process that the site does not conform to the design drawings?
A Before installation begins, our team will conduct a detailed inspection of the site. If any problems are found, Huaqi will communicate with the customer in a timely manner and provide solutions, such as adjusting the design or changing the equipment layout appropriately. We always prioritize customer needs to ensure that the final installation results meet expectations.
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Q After installation, are debugging and training services provided?
A Yes, after installation, our team will debug all devices to ensure normal operation. At the same time, Huaqi will also provide detailed equipment usage and maintenance training to customers, ensuring that staff can operate and maintain equipment correctly and extend its service life.
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Q What should I do if the device malfunctions after installation?
A If the device malfunctions during use, you can contact our after-sales team at any time. Huaqi provides fast response after-sales service, which can remotely guide customers to solve simple problems through phone or video, and dispatch technical personnel for on-site repairs if necessary. Our goal is to ensure that the equipment always maintains optimal operating conditions.
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Q With a small site area, can customized equipment be installed?
A Yes, we provide customized equipment design and installation guidance services for our clients. Regardless of the size of the venue, Huaqi's design team can tailor the most suitable amusement equipment for you according to the actual situation of the venue, ensuring effective use of space while providing rich and interesting amusement experiences.
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Q Is there warranty service provided after installation?
A Huaqi provides warranty services for the installed equipment, with the specific duration determined by the equipment type and contract terms. During the warranty period, if the equipment has quality problems or requires replacement parts, we will provide free repair or replacement services. At the same time, we also provide paid maintenance and upgrade services outside the warranty period.
